Refund & Return Policy Arabic Shope

At Arabic Shope, your satisfaction is our top priority. We ensure that all products are 100% original and high-quality, so you can shop with complete confidence. If you’re not fully satisfied with your purchase, we’re here to assist.

Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns & Refunds

We accept return or refund requests if:

  • The item is damaged, defective, or not as described at the time of delivery.
  • The item is unused, unworn, and in its original packaging with all tags intact.
  • You contact us within 3 days of receiving the item.
  • You provide photo or video proof of the issue (if applicable).
  • The item is not part of the non-returnable categories (see below).

2. Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

  • Personal care or hygiene products
  • Opened accessories or used items
  • Customized or special-order products
  • Discounted or clearance items (final sale)

3. How to Request a Return or Refund

To start a return or refund:

  1. Contact us via WhatsApp or Email within 3 days of receiving your order.
  2. Provide your order number and reason for return/refund.
  3. Attach photos or videos if the item is damaged or incorrect.

Our team will review your request within 24–48 hours and guide you through the process.

4. Return Shipping

  • If your return is approved, we will arrange a courier pickup or ask you to return the product via a trusted local courier.
  • If the issue is due to our error (wrong or defective product), we cover the return shipping cost.
  • If the return is due to change of mind, the customer pays the return shipping.

5. Refund Process

  • Once the returned item is received and inspected, we will process your refund.
  • Refunds are issued to your original payment method within 7–10 working days.
  • For Cash on Delivery (COD) orders, refunds are made via bank transfer or store credit after confirming your bank details.

6. Exchanges

  • If you prefer an exchange instead of a refund, mention it in your return request.
  • Exchanges depend on product availability.
  • We will guide you through the exchange process if eligible.

7. Cancellations

  • Orders can be canceled before shipment.
  • If the order is already shipped, cancellation is not possible. You can follow the return process after receiving the item.